The idea for LACQUER started in 2012 when founder Carla Hatler moved back to Austin from Los Angeles and couldn't find the perfect nail salon.
"I had trouble finding a great nail salon that I didn't have to book out weeks in advance. The walk in salons didn't feel clean to me, and usually only carried one brand of nail lacquer. I couldn't believe Austin didn't have many great nail options, and the wheels starting turning. I did tons of research, interviews with other business owners and location scouting - a process that took me three years. All the stars aligned and I opened LACQUER Downtown in March 2015, coincidentally during the first week of SXSW, and haven't looked back. We now have two locations in Austin."
-Carla Hatler, Owner & Founder
As part of her research, Carla also discovered many nail salon and other beauty service providers are often misclassified or treated poorly. She made it her mission to be an ethical salon, providing fair (and legal) pay to all of her staff. All staff members have been classified as employees since LACQUER opened its doors. Interestingly, the same year LACQUER opened, the New York Times published an expose on nail salons in America. You can read the New York Times article here.
Carla also adds "I've learned so much since we opened and have become obsessed with doing things the "right" way so we provide a lot of ongoing training to our staff. We love learning and education so much, I have assembled a task force to work on improving nail industry education. There is so much mis-information out there; I am on a mission to change that and provide better education for everyone, not just our staff. It's time for our industry to get a little disrupted. I can't wait to see what we do and the impact we can have!"
Carla grew up in the Dallas-Fort Worth area and is a graduate from the University of Texas at Austin. Prior to becoming an entrepreneur in the beauty industry, she held various management positions in advertising and specialized in helping launch new brands. She has lived in Austin (with a brief hiatus in California) for over 16 years combined. Carla currently lives in Central Austin with her husband of 14 years and their two daughters.
LACQUER is a natural nail studio committed to providing quality nail services in a clean, luxurious and modern environment. We are the only Certified Safe Salon in Austin.
We carry the latest trends in nail lacquer (polish) and long-wearing Shellac, with over 400 color options! We also offer non-toxic and vegan-friendly options, from Kendra Scott, Deborah Lippmann and Smith & Cult.
Because we are focused on health & safety, we have chosen not to do nail enhancements (artificial nails) using acrylic or sculpting gel and do not offer any dip powder systems.
LACQUER Downtown is located on Guadalupe in-between La Condesa and St. Bernard (between 2nd & 3rd Streets), across the street from Urban Outfitters and the W Hotel.
LACQUER North is located at 11005 Burnet Rd & Kramer, across the street from The Domain Northside. LACQUER is in-between bex+Co hair salon and Summer Moon coffee.
Parking is free in the surface lot in front of and behind the shopping center.
We truly want everyone to have a great experience! Customer feedback is important to us so we can know how we are doing. That's why we ask for feedback after every appointment via an automated system that sends our customers a text or email asking to rate their visit. You can read what our customers have to say here:
Read customer reviews for LACQUER North
Read customer reviews for LACQUER Downtown
We also want to know if you weren't satisfied with your appointment. You can call us or email us at email@example.com (Downtown) or firstname.lastname@example.org (North).
We ask that any client who feels the LACQUER staff has not met their expectations must return to the same location within 24 hours for an accurate evaluation by management of the problem. If the service did not meet LACQUER's standards, a redo will be offered.
Refer a friend and you both save! Your friend gets 10% and you get 10% once they've redeemed their referral.
How it works: